Sunday 11 October 2015

I spoke too soon - I'm livid

I knew it could not last. All day yesterday was spent constructing and treating the window and door frames. Today we spent all morning getting the differently numbered parts in order, placed on the grass near where the parts were needed.

The first instruction is make up the window and door casements. We find the glass and the hardware, but where is the wood? Not there, we're still missing those parts. I've been sent double the main frames and none of the casement frames. Never mind we can build the rest of then cabin and slot the windows and doors in the frames that we put together yesterday once they're sent.

We got the floor bearers out, having painted them in the evenings and put damp proof membrane on them. We were spacing them according to he instructions and there just didn't seem enough. Why? When the parts list said we needed 14? Turns out the instructions state you need 16. Huh, well ok as they're supporting floor boards we just spaced them out a bit more, no big problem. 

We got the starting row of logs all together and slotted into place. Now it should just fly together, queue starting the next row. Weird, the next row of logs is too long. We scratch our heads and wonder how we could possibly have gone wrong. We can't have shrank the bottom row of logs. I look at James and suggest we check the length of the replacement parts with the technical drawings. Guess what, they sent replacement starter logs for a smaller cabin, 50cm too short. There's no way we can  build when the base layer of logs is wrong.

So the parts list is wrong when compared with the drawings, they've sent double of some stuff, none of others, replaced damaged parts with the wrong pieces and to top it off I've spent all weekend getting it ready only to have to spend all afternoon putting it all away and back under cover. 

At this point I am fuming, I think incandescent with rage may be closer to the truth. If the company had been open I think I'd have had the police round for threatening behaviour. I've got a pretty long fuse but when I reach my limit I fly off the rails. I have sent the lad I've been dealing with an email, that I need a call at 9am tomorrow, come hell or high water. I want someone to come and work out what the hell we need and send them next day to put it together. Will it happen? probably not. I was happy to let James deal with them up until the wrong logs were sent but I'm afraid I'm at the point where I'm calling them, no one can dress down an idiot like me. God help him.

On a happier note I booked a weekend away on the ferry to Brugge for us all to see the Christmas markets, so I'll think of that this evening and not the coming battle ;-)

8 comments:

  1. I would be blowing a fuse or several at the frustration of it, I thnk they should send some-one to build it after all of the mistakes they have made,
    I loved visiting the Christmas markets a lovely treat for you to look forward to :-)

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    1. In our house we love Christmas anyway and can't wait to take the kids to see all the festivities. It's great to have a holiday to look forward to.

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  2. Hope it's all sorted now, what ever happen to customer services. I loved the Christmas markets, going to Germany for many years.

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    1. James has been to the German markets when he's been in Germany with work, I went as a child when at school. We'll go one day as a family hopefully.

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  3. I have always wanted to visit Belgium for the first world war battlefields and of course the great Belgian beer.

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    1. I've been to Bruges before with my mum and went to the battlefields around Ypres. It was spectacular and sombre. James would love to visit the battlefields, but I think the children are a little young to appreciate it just yet.

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  4. You have a long fuse!??! I hate to see someone with a short one! Sounds a sod of a job mind you, those things never go together like you think they will.

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    1. Kev, you're a cheeky git, have I said that before? If you saw me dealing with the general public for a 12 hour shift you'd nominate me for sainthood!

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